Casino / Mobile
ok38 is clear about what data we collect from your account, how we use it, and what choices you have over it. This policy covers every interaction on ok38 — from the moment you open an account to every transaction you make using bKash, Upay or Bank Transfer.
When you register on ok38, we collect the details you provide during sign-up: your name, contact information, and the account credentials you set. When you add a payment method — whether that is bKash, Upay or Bank Transfer — we record the transaction reference and wallet identifier necessary to process and reconcile your deposits and withdrawals. We do not store your full bKash PIN or Bank Transfer login credentials; those stay with your provider. Beyond account data, we collect technical signals: the device type and browser version you use to access the site, your IP address, and session activity such as pages visited and session duration. We use this to keep your account secure and to make sure the lobby loads correctly on your device. We also use cookies. Some are strictly necessary for the site to function; others help us understand which sections of the lobby you visit most so we can make navigation clearer. You can manage non-essential cookies through your browser settings at any time. Data use is limited to running your account, processing transactions, detecting irregular activity and responding to support requests you raise. We do not sell your personal data to third parties. Access to your data and the rights available to you depend on your local law and the eligible regions from which ok38 can be accessed.
This policy covers data collected directly by ok38. It does not extend to third-party services linked from our pages or to your payment provider's own data practices. Understanding where our responsibility begins and ends helps you make informed choices about your account.
Any data you submit when registering, logging in or updating your account profile on ok38 falls fully within this policy. That includes your email, contact details and any verification information we ask you to supply.
Payment references created when you deposit or withdraw via bKash, Upay or Bank Transfer are covered here. We record the reference and status only. Your payment provider holds its own record and applies its own privacy terms separately.
Your browsing behaviour on ok38 — which lobby sections you visit, how long you spend on a page and which game categories you open — is covered by this policy and used only for site improvement and account security.
External links, game studio interfaces served within the lobby and any social or analytics tools we embed are governed by their respective providers' policies, not ours. We are not responsible for data practices outside ok38's own pages.
You have practical choices over the personal data ok38 holds about you, and we have clear steps for each one. If you want to see what data is recorded against your account, you can request a copy by contacting us through the support route listed on this page. We will confirm receipt and walk you through what we hold. If any detail is wrong — a misspelled name, an old contact number, a payment reference that does not match your records — you can ask us to correct it, and we will update it once we verify the change against your account. If you want to close your account and request deletion of your personal data, you can raise that through the same support channel. We will process the request in line with our data retention obligations, which means some transaction records may be kept for the period required under applicable rules before full deletion. What you are entitled to and how quickly we can act depends on your local law and the eligible region from which you access ok38.
Contact our support team to request a summary of the personal data held against your account. We will confirm what categories of data we store and how each is used.
If your name, contact information or any account field is inaccurate, raise a correction request via support. We verify the change before updating your account record.
Any question about how we use your data, which cookies are active or how a specific transaction record is stored can be sent directly to our privacy contact. We respond through the same channel you used to reach us.
You may request closure and deletion of your account data at any time. Some transaction records are retained for the period required under applicable rules; everything else is removed once the request is processed.
If you have a question specifically about this privacy policy — how your data is used, what we retain, or how to exercise any of the rights described above — use the contact routes published on ok38. We respond through the same channel you contact us on, so keep the thread open for follow-up.
Open the chat widget on ok38 while signed in to your account. State that your query is about privacy or data, and the team will route it correctly.
Send your privacy request to the support email address listed in the Contact section of ok38. Include your registered account email so we can locate your record securely.
The Help Centre on ok38 includes published guidance on data requests and account management. Check there first; if your question is not answered, escalate to live chat or email.
Our approach to data handling is straightforward: collect only what is needed, store it securely, and give you a clear route to query or change it. We use industry-standard encryption on data in transit between your device and ok38, including during payment steps involving bKash, Upay and Bank Transfer. Session data and account credentials are stored on access-controlled infrastructure; only the processes that need a data field can read it.
We separate cookies into strictly necessary and non-essential categories. Strictly necessary cookies keep your session active and your account authenticated. Non-essential cookies, used for navigation analytics, can be disabled through your browser settings at any time without affecting account access.
Your account credentials are stored in hashed form. We do not hold your bKash PIN, Upay password or Bank Transfer login. If we detect an unusual sign-in pattern on your account, the session is flagged for review before access continues.
We keep active account data for as long as your account remains open. After closure, transaction records are retained only for the period required under applicable rules, then deleted. Non-transactional data such as browsing history is removed sooner.
When we update this policy, the revised version is published on ok38 with a note of what changed. Continuing to use your account after an update is posted means you have had the opportunity to read the new terms. Contact support if you have questions about a specific change.
These are the questions we receive most often about how ok38 collects, stores and handles your personal data. If your question is not covered here, reach us through live chat or the support email listed on ok38.
We collect the name, contact details and credentials you enter during registration. Once you add a payment method like bKash or Upay, we record the transaction reference and wallet identifier needed to process your deposits. We do not store your PIN or payment login.
We do not sell your personal data. We share data only where it is necessary to operate your account — for example, passing a transaction reference to bKash or Bank Transfer to complete a payment. Game studio interfaces within the lobby may receive a session token but not your full account profile.
Contact the support team through live chat or email while signed in to your account. State that you are requesting a data summary. We will confirm receipt and provide details of the categories of data stored against your account, along with how each category is used.
Yes. Raise a deletion request through support. We process account closures and remove personal data in line with our retention rules. Some transaction records may be kept for the period required under applicable obligations before full deletion. Eligibility depends on your local law and region.
We use strictly necessary cookies to keep your session active and non-essential cookies to understand which lobby sections you visit. Strictly necessary cookies cannot be disabled without affecting how the site works. Non-essential cookies can be managed through your browser settings at any time.
Send a written complaint to the support email published on ok38, clearly describing the data concern. We acknowledge receipt and follow up through the same email thread. If you remain unsatisfied after our response, the route available to you depends on your local law and eligible region.